How old do I have to be to begin the behind the wheel?
You will need to be at least 15 years old.
What are the requirements to be able to do the behind the wheel?
You must be 15 years of age, and received your permit. In order to get your permit you will have needed to begin an online class and received your enrollment certificate.
If I did my online with another company can I still do my behind the wheel with you?
Yes as long as we service and area near you, you can take the behind the wheel with us.
How do I register?
To register you will need to call our corporate office. We are in the office Monday through Friday 8am to 6pm.
How long is the wait time for drives?
Wait times vary based on location, to get a locations current wait time please call our corporate office.
If I want the combination course price can I get that without registering for it?
No, in order to get the online and behind the wheel combination price is to register for the course. If you would like more information on this please see our FAQ’s section or call our office.
How much is the behind the wheel?
The price online includes pick up, drop off, gas, and taxes. Please keep in mind we cannot price match the combination course.
What do I need to bring to my first drive?
You will need to bring your permit and behind the wheel contract.
NOTE: You will also need to give you online completion certificate to your behind the wheel instructor. If you don’t we cannot release your final certificate of completion to you.
How do I make payments?
When you call into the office please have a Visa, Discover, or MasterCard ready to make the payment. We also accept pre-paid cards. If you wish to mail a check or money order you can, however you will not be able to begin drives until we have that payment. To mail a check or money order please call our corporate office for more information.
How do I get the behind the wheel contract?
You should receive a confirmation email with that attached, if not you can always get one from our forms section on our website.
How many hours can I drive in one day?
You are only able to drive up to 1 hour a day, you will have 6 drives at an hour in length.
Can’t I just road test without the 6 hours behind the wheel?
No you are required to have the behind the wheel with a licensed instructor.
Where do I schedule a road test?
No you are required to have the behind the wheel with a licensed instructor.
What if I would like a refund?
As long as you have not begun your drives we can refund you. All refunds are subject to a $5.00 processing fee. Once requested, it can take 7-10 business days to be processed back to the card used to make the payment. If your card used for payment has been replaced, lost, or stolen you will need to let us know at the time of requesting your refund. We CANNOT send a refund to someone other than the person who made the payment.
NOTE: If the original card used for payment is no longer active please let us know upon requesting a refund. In this case we will provide your refund in the form of a check, this will be mailed and made out to the person who made the payment. There are no exceptions to this.
What is the ASDE Discipline Policy?
Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.
Prohibited acts include, but are not limited to:
Teasing, insulting, name calling, mean or rude gestures toward peers, instructors or employees, spreading rumors or behavior that would hurt other’s feelings, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting , sexual, ethnic, or harassment, stealing or extortion, fighting, kicking, punching, gang related gestures, assault, cheating, forgery, using cell phones during instruction, destruction of property belonging to All Star Driver Education or the facility in which classes are being held.
All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances which include, but are not limited to:
Abuse of fire alarms, safety equipment, bomb threats, lighting of fires or burning or attempting to burn any property belonging to the All Star Driver Education or the facility in which classes are being held or property belonging to persons employed by All Star Driver Education or attending the course, or the employees of the facility in which classes are being held. Possession, use of, or threatening to use dangerous weapons such as, but not limited to: fire arms, knives, iron bar, or brass knuckles. Possession, use or threatening the use of any weapon or dangerous object capable of inflicting bodily harm including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.
Questions?
Please feel free to ask any other questions via email directly to our online division at online@allstarde.com, or you may call our corporate office at 734-665-7374.
