Frequently Asked Questions

Delaware Online

Am I eligible for this course?

Any student who lives in Delaware, and has a valid license is eligible to take the Basic Defensive Driving Course. you’ve already taken and passed the Basic Defensive Driving Course, and you are within 180 days of the 3-year expiration date, then you are now eligible to take our Refresher Course.

What is a defensive driving class?

Defensive driving classes are designed to help teach and reiterate the rules of the road so you can be better prepared for the unexpected. They will teach a variety of helpful techniques to help become a safer driver. You can also benefit by taking a defensive driving class to hold a 3-point credit on your driving record, and/or could earn you a discount with your auto insurance.
We offer the initial basic defensive driving course, and we also offer the follow up refresher course to continue with your education so you can continue to earn benefits and stay up to date with your driving skills.

Which class is right for me?

The Delaware 6 Hour Basic Defensive Driving Course is for any licensed driver who is interested in taking the course for the first time OR if it has been over 2 years since the expiration date from a previous class. The Delaware 3 Hour Refresher Course is for those who are continuing their defensive driving education and/or benefits. Once the initial Basic Defensive Driving Course has been completed, students must wait at least 180 days before the 3-year expiration date in order to take the Refresher course to continue with their education and/or benefits.

How do I sign up for an online class?

You will just need to visit our online website at and click on the state of Delaware. Click on the class of your choice, and click on “Register Now.” This will take you through our registration process and then will ask for payment in full. Once the registration has been completed in full, the account will be ready to be accessed. If you ever have any issues, you are welcome to email us at for further assistance.

*Please note, our registration will require your driver’s license number, so please have that ready as you begin the registration process.

How will I know when I can start the course?

You should have immediate access to your course once the registration has been completed and the online fee has been paid in full. We accept Mastercard, Visa or Discover. Please have your payment ready when starting the registration process. If you are ever having any issues logging into your account, please feel free to contact our office directly at (800)967-7719, and we would be happy to help you gain access as soon as possible.

I can’t log in. My account says “username not found.”

This generally means you are logging in on the incorrect website. Please make sure you are logging in at and use the email/username and password that you set up during registration.

*Please note the username and password are case-sensitive, so please double check that you are using the correct capital and lowercase letter to help avoid issues logging in.

I can’t log in. I don’t remember my password.

Please email us directly at and request a new password. Please make sure to include your full name and class you are registered for, so we can look you up quickly. All passwords must contain 1 capital letter, 1 number, 1 symbol and must be at least 8 characters long. If you have something in mind you would like, please make sure to include it in the email and we can apply that new password to the account. Otherwise, we will make one for you and can send you your updated login information via email.

What happens if I fail my Final Exam?

Most of our students are able to pass the Final Exam on the first try, so don’t be nervous. You will have up to 3 attempts to take and pass the Final Exam. If you happen to fail all 3 times, you will have to make a new account at no additional cost and take the course over again. For more information about creating a brand-new account, please contact our office at (800)967-7719 and we can direct your further.

When do I get a certificate of completion?

For both classes, we will email the student a Certificate of Completion once they have fully completed the course and passed the Final Exam with an 80% or higher score. This will be emailed directly to the email that is listed on the student’s account.

How do I get a replacement certificate?

Please call our corporate office at (800)967-7719 and we’d be happy to get another certificate generated and emailed to you as soon as possible.


Please feel free to ask any other questions via email directly to our online division at, or you may call our corporate office at 800-967-7719. We are open Monday thru Friday from 9:00 am until 5:00 pm EST.

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