Frequently Asked Questions Indiana Teen Online
How long will this course take to complete?
That depends on your individual pace. In Indiana, all drivers’ education courses must be at least 30 hours. You can log in and out at your convenience. You will have 180 days to complete the entire program.
What if I am unable to complete the class in the 180 days required?
You may purchase a 180 day extension to your class for an additional $20.00. This will allow you to continue without losing your work. You must contact us before the original 180 days have expired. You must call to make the payment at 1-800-967-7719 or email us at email@example.com to request a representative to call for a payment.
My account says “pending.”
Even though the account is successfully made and entered into our system, we do still require a copy of the Indiana Online Contract before we can “unlock” the account for the student to begin actively working on the course. This contract can be completed on your online account.
How long can I work on the course?
Students can only work up to three hours per 24 hours. If you need to leave for any reason make sure to log off, the system will save your progress. If you don’t log off, then the timer will continue to run even if you are not actively working on the course. Once you hit the daily time limit, you cannot work on the course again for 24 hours.
When will I get my Certificate?
Your certificate of completion can be downloaded from your online account. Please contact firstname.lastname@example.org if the information is incorrect. You can always verify your information on the Record tab on your account.
Is driver education required for me?
It is required for anyone under the age of 18.
How does online driver’s education work?
You will just need to create an account on our website, pay, and complete the online contract. Once your Indiana Online Contract is submitted, you will have full access to your course.
If you are only taking the online driver education program with All Star Driver, you will need to get your CDE (Certificate of Enrollment) form from the “in car” driver education school and send us your permit number when taking your test at the BMV.
If you are taking the “in car” driving training with All Star Driver Education, we will email you the required forms to get your learners permit. Please verify your email in the Records tab on your account. Check spam if you don’t see it in your inbox.
There will be a final exam at the end of your online course. Once you pass the test, you can download your Certificate of Completion from your account.
How old do I have to be to start driver education?
You can be 15 years old to begin your driver education course.
I do not have my temporary permit.
You can still enroll and take classes before receiving your permit. You will, however, have to obtain your permit before participating in the “in-car” portion of driver’s education. Once you have it, we can pair you with an instructor in your area.
Where do I send my contract?
Once you have completed the Online Contract signed by both parent and student, you are welcome to scan or take a photo & email them to email@example.com. If you do not have access to email/fax, then you are welcome to mail it to our office at: 75 Aprill Drive, Ann Arbor, MI 48103.
You can also complete it online. Please see the instructions below.
How will I know when I can start the course?
As soon as we receive the contract, we will send an email that will let you know your account is ready to be accessed! It will also provide you with the website of where to login and your current username we have on file.c
Indiana Teen Online Combo
How old do I have to be to begin the behind the wheel?
You will need to be at least 15 years old.
What are the requirements to be able to do the behind the wheel?
You must be 15 years of age, and received your permit. In order to get your permit you will have needed to begin an “in car” driver training and received your enrollment certificate.
If I did my online with another company can I still do my behind the wheel with you?
Yes, as long as we service and area near you, you can take the behind the wheel with us.
How long is the wait time for drives?
Wait times vary based on location, to get a locations current wait time please call our corporate office.
If I want the combination course price can I get that without registering for it?
No, in order to get the online and behind the wheel combination price is to register for the course. How much is the behind the wheel?
The price online includes pick up, drop off, gas, and taxes. Please keep in mind we cannot price match the combination course.
What do I need to bring to my first drive?
You will need to give your online completion certificate to your behind the wheel instructor. If you don’t we cannot release your final certificate of completion to you.
How do I make payments?
When you call into the office please have a Visa, Discover, or MasterCard ready to make the payment. We also accept pre-paid cards. If you wish to mail a check or money order you can, however you will not be able to begin drives until we have that payment. To mail a check or money order please call our corporate office for more information.
How do I get the behind the wheel contract?
You should receive a confirmation email with that attached, if not you can always get one from our forms section on our website.
How many hours can I drive in one day?
You are only able to drive up to 1 hour a day.
Can’t I just road test without the 6 hours behind the wheel?
No you are required to have the behind the wheel with a licensed instructor.
What if I would like a refund?
As long as you have not begun your drives we can refund you. All refunds are subject to a $5.00 processing fee. Once requested, it can take 7-10 business days to be processed back to the card used to make the payment. If your card used for payment has been replaced, lost, or stolen you will need to let us know at the time of requesting your refund. We CANNOT send a refund to someone other than the person who made the payment.
What is the ASDE Discipline Policy?
Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.
Prohibited acts include, but are not limited to:
Teasing, insulting, name calling, mean or rude gestures toward peers, instructors or employees, spreading rumors or behavior that would hurt other’s feelings, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting , sexual, ethnic, or harassment, stealing or extortion, fighting, kicking, punching, gang related gestures, assault, cheating, forgery, using cell phones during instruction, destruction of property belonging to All Star Driver Education or the facility in which classes are being held.
All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances which include, but are not limited to:
Abuse of fire alarms, safety equipment, bomb threats, lighting of fires or burning or attempting to burn any property belonging to the All Star Driver Education or the facility in which classes are being held or property belonging to persons employed by All Star Driver Education or attending the course, or the employees of the facility in which classes are being held. Possession, use of, or threatening to use dangerous weapons such as, but not limited to: fire arms, knives, iron bar, or brass knuckles. Possession, use or threatening the use of any weapon or dangerous object capable of inflicting bodily harm including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.
Please feel free to ask any other questions via email directly to our online division at firstname.lastname@example.org, or you may call our corporate office at 734-665-7374.