Frequently Asked Questions Indiana Teen Online
How long will this course take to complete?
That depends on your individual pace. In Indiana, all drivers’ education courses must be at least 30 hours. You can log in and out at your convenience. You will have 180 days to complete the entire program.
What if I am unable to complete the class in the 180 days required?
You may purchase a 180 day extension to your class for an additional $20.00. This will allow you to continue without losing your work. You must contact us before the original 180 days have expired. You must call to make the payment at 1-800-967-7719 or email us at firstname.lastname@example.org to request a representative to call for a payment.
I can’t log in. my account says “pending.”
Even though the account is successfully made and entered into our system, we do still require a copy of the Indiana Online Contract before we can “unlock” the account for the student to begin actively working on the course. This contract can be found on your online account.
How long do I have to work on the course?
Students can only work up to three hours per 24 hours. If you need to leave for any reason make sure to log off, the system will save your progress. If you don’t log off, then the timer will continue to run even if you are not actively working on the course. Once you hit the daily time limit, you cannot work on the course again for 24 hours.
My certificate has not come by email yet.
All certificates are emailed no later than Friday of every week. If you have not received your certificate by email, please first check your Spam folder. If you still do not see it please contact our Compliance Department at email@example.com, and we can email you another copy.
Is driver education required for me?
It is required for anyone under the age of 18.
How does online driver’s education work?
You will just need to create an account on our website, pay, and submit all paperwork. Once your Indiana Online Contract is submitted, you will have full access to your course.
Once you actively begin working on the course, we will email you a Certificate of Enrollment, which you can take your local BMV to apply for your Learner’s License.
There will be a final exam at the end of your online course. Once you pass the test, our site will automatically email your Certificate of Completion to you as well, or you can access this certificate from your account.
How old do I have to be to start driver education?
You can be 15 years old to begin your driver education course.
I do not have my temporary permit.
You can still enroll and take classes before receiving your permit. You will, however, have to obtain your permit before participating in the “in-car” portion of driver’s education. Once you have it, we can pair you with an instructor in your area.
Where do I send my contract?
Once you have completed the Online Contract signed by both parent and student, you are welcome to scan & email them to firstname.lastname@example.org, or you can fax it to our corporate office at (734)665-7680. If you do not have access to email/fax, then you are welcome to mail it to our office at: 75 Aprill Drive, Ann Arbor, MI 48103.
You can also complete it online. Please see the instructions below.
How will I know when I can start the course?
As soon as we receive the contract, we will send an email that will let you know your account is ready to be accessed! It will also provide you with the website of where to login and your current username we have on file.
Indiana Teen Online Combo
How old do I have to be to begin the behind the wheel?
You will need to be at least 15 years old.
What are the requirements to be able to do the behind the wheel?
You must be 15 years of age, and received your permit. In order to get your permit you will have needed to begin an online class and received your enrollment certificate.
If I did my online with another company can I still do my behind the wheel with you?
Yes as long as we service and area near you, you can take the behind the wheel with us.
How do I register?
To register for the drives you will need to call our corporate office. We are in the office Monday through Friday 8am to 6pm.
How long is the wait time for drives?
Wait times vary based on location, to get a locations current wait time please call our corporate office.
If I want the combination course price can I get that without registering for it?
No, in order to get the online and behind the wheel combination price is to register for the course. If you would like more information on this please see our FAQ’s section or call our office.
How much is the behind the wheel?
The price online includes pick up, drop off, gas, and taxes. Please keep in mind we cannot price match the combination course.
What do I need to bring to my first drive?
You will need to bring your permit and behind the wheel contract.
NOTE: You will also need to give you online completion certificate to your behind the wheel instructor. If you don’t we cannot release your final certificate of completion to you.
How do I make payments?
When you call into the office please have a Visa, Discover, or MasterCard ready to make the payment. We also accept pre-paid cards. If you wish to mail a check or money order you can, however you will not be able to begin drives until we have that payment. To mail a check or money order please call our corporate office for more information.
How do I get the behind the wheel contract?
You should receive a confirmation email with that attached, if not you can always get one from our forms section on our website.
How many hours can I drive in one day?
You are only able to drive up to 1 hour a day, you will have 6 drives at an hour in length.
Can’t I just road test without the 6 hours behind the wheel?
No you are required to have the behind the wheel with a licensed instructor.
Where do I schedule a road test?
No you are required to have the behind the wheel with a licensed instructor.
What if I would like a refund?
As long as you have not begun your drives we can refund you. All refunds are subject to a $5.00 processing fee. Once requested, it can take 7-10 business days to be processed back to the card used to make the payment. If your card used for payment has been replaced, lost, or stolen you will need to let us know at the time of requesting your refund. We CANNOT send a refund to someone other than the person who made the payment.
NOTE: If the original card used for payment is no longer active please let us know upon requesting a refund. In this case we will provide your refund in the form of a check, this will be mailed and made out to the person who made the payment. There are no exceptions to this.
What is the ASDE Discipline Policy?
Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.
Prohibited acts include, but are not limited to:
Teasing, insulting, name calling, mean or rude gestures toward peers, instructors or employees, spreading rumors or behavior that would hurt other’s feelings, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting , sexual, ethnic, or harassment, stealing or extortion, fighting, kicking, punching, gang related gestures, assault, cheating, forgery, using cell phones during instruction, destruction of property belonging to All Star Driver Education or the facility in which classes are being held.
All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances which include, but are not limited to:
Abuse of fire alarms, safety equipment, bomb threats, lighting of fires or burning or attempting to burn any property belonging to the All Star Driver Education or the facility in which classes are being held or property belonging to persons employed by All Star Driver Education or attending the course, or the employees of the facility in which classes are being held. Possession, use of, or threatening to use dangerous weapons such as, but not limited to: fire arms, knives, iron bar, or brass knuckles. Possession, use or threatening the use of any weapon or dangerous object capable of inflicting bodily harm including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.
Please feel free to ask any other questions via email directly to our online division at email@example.com, or you may call our corporate office at 734-665-7374.