What is Segment 1?
Segment 1 consists of 24 hours of classroom instruction, six hours of behind-the-wheel instruction, and four hours of observation time. This is the first step a student under the age of 18 will need to take in order to obtain their license. The student will also need to complete a Segment 2 course and a road test to obtain their license.
How long does it take to obtain a driver’s license?
The entire process takes a minimum of 6–7 months depending on when the student receives their Graduated Level 1 License and how quickly the student and the family wish to progress.
How do I get my certificate?
After the student completes the class, their drives, and the written test, your certificate will be uploaded to your student portal within 5–10 business days.
What forms of payment do you accept?
We accept Visa, MasterCard, and Discover. If you need to make other payment arrangements, feel free to call our corporate office. We also accept payment from government organizations as well. If you do not have one of these cards available to you, we also accept pre-paid Visa, Discover, and MasterCard.
What do I need to bring to the first day of class?
PLEASE NOTE: You must upload all the paperwork listed below to your Student Portal at least 7 days before the start of class or else you will be removed from the class:
- Scan copy of student's birth certificate
- Segment One contract
What is covered in the cost for Segment 1?
The cost for Segment 1 covers your student’s classroom instruction, activities, workbook, behind-the-wheel driving instruction, gas, and tax. The cost for Segment 2 and Road Test is not included.
How do the students sign up for driving times? When do the students drive?
Students can schedule drives through the student portal. The username and password are emailed to you upon enrollment. In the student portal, please click on "Schedule My Drive".
How many hours of drive times do the students need?
There are six, two-hour-long behind-the-wheel sessions. The student will be paired with another student in the class and the two of them will take turns driving with an instructor for one hour each. When the student isn't driving, they will be observing the other driver. This is when the four hours of observation are completed.
All Star wishes to accommodate families and busy schedules by offering a wide variety of drive times, including before and after class and on weekends. You can schedule, reschedule, or cancel your drives from the student portal.
What happens if a student misses a class or a drive?
Students are expected to be present for every class and drive unless there is a good reason for an absence.
Students are allowed to miss up to three classroom sessions, however, after the first absence, there is a fee of $30 per missed day, meaning if the student misses two more days they will be charged $60 total. If an absence occurs the student is expected to make up the missed material in the next month’s session (example: if you missed day 5, you must make up day 5 of the next session). You will not receive your Certificate of Completion until you do so.
If you do not show up or are more than 10 minutes late for a drive, you will be subject to a $30 no-show fee. It is imperative that students arrive on time for their scheduled drives. A 48-hour notice is required to cancel and reschedule a drive time and if you cancel within less than 48 hours, you will be charged a $30 late rescheduling fee.
What if there is a snow day?
If your school district has announced a snow day, All Star’s classes (including scheduled drives) at the respective location will be canceled as well. Please keep this in mind if you are attending a classroom location other than your own school, or a community location.
Check your student portal if your drives have changed. All communication about drive cancellation will be through the student portal and emails.
What kind of cars do you use?
We use late model, low mileage, 5-star safety-rated vehicles. Each has passenger-side brake pedals, giving instructors complete control. Every car is cleaned and sanitized regularly and comes stocked with hand sanitizer and a first-aid kit. All vehicles undergo constant and detailed inspections by our operations department.
Is my student allowed to drive out of the State of Michigan with their Graduated Level 1 License?
The Level 1 Learner’s License may or may not be recognized in another state. You will need to contact the licensing agency in the other state to see if that state will recognize Michigan’s Level 1 Learner’s License.
Help! I’ve lost my Segment 1 certificate! What can I do?
No worries! Your certificate is still in the student portal and you can download it.
If your certificate was a paper copy issued before May 2021, certificates can be issued for a $30 fee. We can only reissue certificates for classes you took with All Star, not with other companies. Please contact the office immediately to have this reissued. It takes 2 business days to reissue a certificate, so please be sure to allow enough time if you need this by a specific day. When contacting the office, be sure to have your full name, date of birth, and class location as well as the date that you completed the class.
Photocopies of certificates are not kept on file and are not accepted at the Secretary of State’s office or road testing agencies. We do not fax copies to other driver education schools for road testing purposes, either. Please contact the office for more information.
NOTE: If you already have your Graduated Level 1 License (permit), you will not need to have a reissue of your segment 1 certificate.
How old does the student have to be in order to enroll in a Segment 1 course?
Students must be at least 14 years and 8 months old by the first day of class in order to attend. No exceptions may be made with this rule since it is regulated by the Michigan Dept. of State.
If classes are virtual, why is there a limit on the number of students?
The State still prohibits us from having more than a set number of students in the class, even if the class is virtual.
What if I do not have an original birth certificate?
State documents verifying your age are also accepted. Examples: passport, state identification card, etc.
I am over 18 years old. Can I still take Segment 1?
No, you can take our All State online class, to learn about the rules of the road. Please note the All State class does not have a certificate at the end of the class.
Who is my student allowed to drive with when they receive their Graduated Level 1 License (aka permit)?
- A licensed adult driver, 21 years of age or older.
- A licensed, legal parent/guardian
What about the Graduated Level 1 License (aka permit)? Does that expire as well?
There is an expiration date on the Graduated Level 1 License — it should be the student’s 18th birthday. This is the day that the permit expires. The student has until that date to take a road test.
What is All Star Driver Education's Discipline Policy?
Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.
Prohibited acts include, but are not limited to:
- Teasing, insulting, name-calling, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting, stealing, extortion, fighting, kicking, punching, assault, cheating, forgery
- Gang-related gestures
- Mean or rude gestures toward peers, instructors, or employees
- Spreading rumors or behavior that would hurt others' feelings
- Sexual, racial, or ethnic harassment
- Using cell phones during instruction--Class, Drive, or Observation.
- Destruction of property belonging to All Star Driver Education or the facility in which classes are being held.
All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances, which include, but are not limited to:
- Abuse of fire alarms and safety equipment
- Bomb threats
- Lighting of fires, burning or attempting to burn any property belonging to All Star Driver Education, the facility in which classes are being held, property belonging to persons employed by All Star Driver Education, attending the course, or the employees of the facility in which classes are being held
- Possession, use of, or threatening to use dangerous weapons such as, but not limited to, firearms, knives, iron bars, and brass knuckles
- Possession, use, or threatening the use of any weapon or dangerous object capable of inflicting bodily harm, including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.
What is the cancellation/refund policy for the Segment 1 course?
No refunds are permitted once a student has begun the class. Refunds will be processed in full if a class/service is canceled by All Star Driver Education. Refunds take 7-10 business days to process and will be returned to the card used for the original payment. No refund will be issued if the student is expelled due to disciplinary reasons. To learn more about our discipline policy, please see above.
