What is Segment 1?

Segment 1 consists of 24 hours of classroom instruction, six hours of behind-the-wheel instruction and four hours of observation time. This is the first step a student under the age of 18 will need to take in order to obtain their license. The student will also need to complete a Segment 2 course and a road test to obtain their license.

In select locations, we offer Silver and Gold packages, which include additional behind-the-wheel training. All packages offer the same classroom and observation time. The Silver package offers two extra hours behind the wheel (eight hours total) and the Gold package offers four extra hours behind the wheel (10 hours total). These packages are optional, as the Bronze package provides the state requirements for driver education. If the Silver or Gold packages are available in your location, they will show up on the website during registration.

How long does it take to obtain a driver’s license?

The entire process takes a minimum of 6–7 months depending on when the student receives their Graduated Level 1 License and how quickly the student and the family wish to progress.

Michigan Parent Guide: The Road to Freedom

How do I get my certificate?

After the student completes the class, their drives and the written test, your certificate will be emailed to you within 5–10 business days. It will be emailed to both the parent and student emails on file in the Net Driver Ed account created during registration.

What forms of payment do you accept?

We accept Visa, MasterCard and Discover. If you need to make other payment arrangements, feel free to call our corporate office. We also accept payment from government organizations as well. If you do not have one of these cards available to you, we also accept pre-paid Visa, Discover and MasterCard.

Do you have any payment plans available?

Our payment plan is as follows:

Half the price of the class must be paid at the time of registration in order to hold the student’s spot in class. The rest will be due seven days before the course begins. If the remaining amount is not paid at that time, the student will be removed and will not be allowed to attend the class. Keep in mind: this payment can only be made over the phone by calling our corporate office and cannot be made online.

What do I need to bring to the first day of class?

PLEASE NOTE: You must upload all the paperwork listed below to your All Star Online account (Class and Drive Login) at least 7 days before the start of class or else you will be removed from the class:

• Scan copy of student’s birth certificate
• Segment One contract

Do parents need to attend the first day of class?

It is not necessary for parents to attend the first day of class with their students as long as they have uploaded the required paperwork to their accounts. We do hold an informational parent meeting on the last day of class. For details, please talk with the classroom instructor.

What is covered in the cost for Segment 1?

The cost for Segment 1 covers your student’s classroom instruction, activities, workbook, behind-the-wheel driving instruction, gas and tax. The cost for Segment 2 is not included unless you purchase the Segment 1 and Segment 2 combo at the time of registration for a discount.

How do the students sign up for driving times? When do the students drive?

Students can schedule drives through their Net Driver Ed account that they created when they registered. The username is the email you used to register. Click “forgot password” to change your password.

If you don’t see drive times available, they may be all booked! Typically, drive times are posted weekly by the instructors themselves. These times are also shared with the students.

How it works

There are six, two-hour-long behind-the-wheel sessions. The student will be paired with another student in the class and the two of them will take turns driving with an instructor for one hour each. When the student isn’t driving, they will be observing the other driver. This is when the four hours of observation are completed.

All Star wishes to accommodate families and busy schedules by offering a wide variety of drive times, including before and after class and on weekends. All Star does not assign drive times and we allow students to schedule their own drives according to when they are available. Please keep proper documentation of your scheduled drives and if any changes need to be made, please contact your classroom instructor.

What happens if a student misses a class or a drive?

Students are expected to be present for every class and drive unless there is a good reason for an absence.

Students are allowed to miss up to three classroom sessions, however, after the first absence, there is a fee of $30 per missed day, meaning if the student misses two more days they will be charged $60 total. If an absence occurs the student is expected to make up the missed material in the next month’s session (example: if you missed day 5, you must make up day 5 of the next session). You will not receive your Certificate of Completion until you do so.

If you do not show up or are more than 10 minutes late for a drive, you will be subject to a $30 no-show fee. It is imperative that students arrive on time for their scheduled drives. A 48-hour notice is required to cancel and reschedule a drive time and if you cancel within less than 48-hours, you will be charged a $30 late rescheduling fee.

What if there is a snow day?

If your school district has announced a snow day, All Star’s classes (including scheduled drives) at the respective location will be canceled as well. Please keep this in mind if you are attending a classroom location other than your own school, or a community location. If the driving instructor decides that the road conditions are good enough to drive in later that day, they might call you to let you know drives will still take place as scheduled. Please make sure all of the contact information has been updated in your online account.

What kind of cars do you use?

We use late model, low mileage, 5-star safety rated vehicles. Each has passenger side brake pedals, giving instructors complete control. Every car is cleaned and sanitized regularly and comes stocked with hand sanitizer and a first-aid kit. All vehicles undergo constant and detailed inspections by our operations department.

Is my student allowed to drive out of the State of Michigan with their Graduated Level 1 License?

The Level 1 Learner’s License may or may not be recognized in another state. You will need to contact the licensing agency in the other state to see if that state will recognize Michigan’s Level 1 Learner’s License.

Help! I’ve lost my Segment 1 certificate! What can I do?

No worries! Your certificate was emailed to you, so you should be able to go back and find that email to print it off again. Need it emailed again or resent to a new email? No problem! Give our office a call and we can resend it.

If your certificate was a paper copy issued before May 2021, certificates can be issued for a $30 fee. We can only reissue certificates for classes you took with All Star, not with other companies. Please contact the office immediately to have this reissued. It takes 2 business days to reissue a certificate, so please be sure to allow enough time if you need this by a specific day. When contacting the office, be sure to have your full name, date of birth, and class location as well as the date that you completed the class.

Photocopies of certificates are not kept on file and are not accepted at the Secretary of State’s office or road testing agencies. We do not fax copies to other driver education schools for road testing purposes, either. Please contact the office for more information.

NOTE: If you already have your Graduated Level 1 License (permit), you will not need to have a reissue of your segment 1 certificate.

How old does the student have to be in order to enroll in a Segment 1 course?

Students must be at least 14 years and 8 months old by the first day of class in order to attend. No exceptions may be made with this rule since it is regulated by the Michigan Dept. of State.

If classes are virtual, why is there a limit on the number of students?

The State still prohibits us from having more than a set number of students in the class, even if the class is virtual.

What if I do not have an original birth certificate?

State documents verifying your age are also accepted. Examples: passport, state identification card, etc.

How many hours of drive times do the students need?

Segment one requires a minimum of 6 hours of behind-the-wheel instruction with a licensed instructor. Students will need to sign up for six separate sessions which will run for two hours per session. During these two-hour sessions, there is one other student in the vehicle along with your student and the instructor. The two students will drive for one hour each during the session. When a student is not driving, they will be using this time to observe and learn by filling out a worksheet in the back seat while the other student drives. Each student is required to have 4 hours of observation time.

Why can’t the parents sign up for the student’s drive times?

This is a good question and there are a number of reasons All Star wishes for the students to sign up for their own drive times. The foremost reason concerns the responsibility: the All Star staff and instructors believe that we aren’t just teaching the students how to drive, but educating them on all responsibilities that are involved with operating a motor vehicle. Therefore, part of this responsibility includes scheduling and keeping accurate records of their drive times and communicating this schedule to their parents or guardians.

I am over 18 years old. Can I still take Segment 1?

Yes, you can take the class to learn, but you will not receive a certificate for taking this class as it is not required by the state for adults.

It is crucial that you first obtain a Temporary Instruction Permit (TIP) from your local Secretary of State branch office. This document will allow you to participate in the driving portion of the class. Your permit will cost $25 and requires that you pass a written exam. You must bring a photocopy of your valid TIP to your first day of class along with a completed Michigan Adult Segment 1 contract, which can be found under the resources link on the home page of our website. If you wish to postpone obtaining your TIP, you will only be allowed to complete the classroom portion of Segment 1.

What does the green certificate that my student received after Segment 1 mean? Is that their Graduated Level 1 License?

The green certificate is the Michigan Graduated Segment 1 Certificate of Completion — This is NOT a permit and it does not allow the student to drive with an adult or guardian. This document simply verifies that your student has successfully completed the Segment 1 program and may now apply for their Graduated Level 1 License (aka their driving permit) through the Secretary of State. They are only qualified to drive once they have gone to the Secretary of State and been issued their permit. Students must be present to obtain this permit.

What do we bring with us to the Secretary of State when we go to get my student’s permit?

Click here to view the Secretary of State Identification requirements.

Who is my student allowed to drive with when they receive their Graduated Level 1 License (aka permit)?

• A licensed adult driver, 21 years of age or older.
• A licensed, legal parent/guardian

Click here to view the complete guide to getting your license as a teen in Michigan.

What about the Graduated Level 1 License (aka permit)? Does that expire as well?

There is an expiration date on the Graduated Level 1 License — it should be the student’s 18th birthday. This is the day that the permit expires. The student has until that date to take a road test.

What are the requirements for obtaining an original Driver’s License or personal identification card?

Click here to view the Secretary of State Identification requirements.

What is All Star Driver Education’s Discipline Policy?

Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.

Prohibited acts include, but are not limited to:

• Teasing, insulting, name-calling, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting, stealing, extortion, fighting, kicking, punching, assault, cheating, forgery
• Gang-related gestures
• Mean or rude gestures toward peers, instructors or employees
• Spreading rumors or behavior that would hurt others’ feelings
• Sexual, racial or ethnic harassment
• Using cell phones during instruction
• Destruction of property belonging to All Star Driver Education or the facility in which classes are being held.

All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances, which include, but are not limited to:

• Abuse of fire alarms and safety equipment
• Bomb threats
• Lighting of fires, burning or attempting to burn any property belonging to All Star Driver Education, the facility in which classes are being held, property belonging to persons employed by All Star Driver Education, attending the course or the employees of the facility in which classes are being held
• Possession, use of or threatening to use dangerous weapons such as, but not limited to, fire arms, knives, iron bars and brass knuckles
• Possession, use, or threatening the use of any weapon or dangerous object capable of inflicting bodily harm, including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.

What is the cancellation/refund policy for the Segment 1 course?

No refunds are permitted once a student has begun the class. Refunds will be processed in full if a class/service is canceled by All Star Driver Education. Refunds take 7-10 business days to process and will be returned to the card used for original payment. No refund will be issued if the student is expelled due to disciplinary reasons. To learn more about our discipline policy, please see above.

Questions?

All Star Driver Education
75 Aprill Drive, Ann Arbor, MI
www.allstarde.com | Email us | 734-665-7374

What is Segment 2?

Segment 2 is a three-day class consisting of six hours of classroom instruction. This is the second step for teens who wish to obtain a driver’s license before they turn 18 years old. Both Segment 1 and Segment 2 are required by the State of Michigan in order to receive a driver’s license before a person turns 18 years old.

How long does it take to obtain a driver’s license?

The entire process takes a minimum of six to seven months depending on when the student receives their Graduated Level One license and how quickly the student and the family wish to progress.

Click here to view the complete guide to getting your license as a teen in Michigan.

What forms of payment do you accept?

We accept Visa, MasterCard and Discover. If you need to make other payment arrangements, feel free to call our corporate office. We also accept payment from government organizations as well. If you do not have one of these cards available to you, we also accept pre-paid Visa, Discover and MasterCard.

When should I pay? Is there a deposit required?

All services must be paid in full at the time of registration. If you do not make a payment, registration will not succeed and your spot will not be held in the class. If you have already paid for Segment 2 when you signed up for Segment 1 as a combo, please call our office and a representative can get you signed up. If you’re unsure if you paid for the combo, give us a call or send us an email and we can check that for you!

What if there is a snow day?

If your school district has announced a snow day, All Star’s classes (including scheduled drives) at the respective location will be canceled as well. Please keep this in mind if you are attending a classroom location other than your own school, or a community location. If the driving instructor decides that the road conditions are good enough to drive in later that day, they might call you to let you know drives will still take place as scheduled. Please make sure all of the contact information has been updated in your online account.

Do students drive in Segment 2?

There is no driving portion in Segment 2. Some locations do have availability for “Silver” and “Gold” packages. These packages offer one and two drives for the student, respectively. These drives are treated as private lessons, and are not guaranteed to be completed during the duration of the Segment 2 class, as state-mandated drives are given priority.

I took Segment 1 through a different company, can I still take Segment 2 through All Star?

Absolutely! As long as you meet the requirements explained directly below, you can take the course with us 🙂

What are the requirements and documents I need to take Segment 2?

You must have held your Level 1 license for at least 3 months, and have had 30 hours of driving practice (with at least 2 hours at night) logged in either an app or on paper.

You will need to upload these documents to your online account 7 days before the class, along with your Segment 2 contract. This contract is emailed to your parent first, and after the parent completes their portion it is forwarded to the student to complete theirs. A copy of the document can also be found on the Michigan homepage on our website so that you can upload it directly to your account.

What is a license issue date?

The license issue date is a series of 8 numbers that’s found at the top of the card. The issue date is explicitly labeled on the new Level 1 license, the physical card and the receipt from the Secretary of State.

Do you accommodate learning or physically disabled students?

All Star strives to work with students of all learning and physical levels, however, there are certain limits to what we are able to do. For further information, please contact the main office at 734-665-7374.

Do you offer any discounts at this time?

We do not currently have any discounts running for Segment 2.

Do you have any payment plans available?

We do not have any payment plans available for Segment 2. Payment must be made up-front during registration.

If classes are virtual, why is there a limit on the number of students?

The State still prohibits us from having more than a set number of students in the class, even if the class is virtual.

Do parents need to attend the first day of class?

It is not necessary for parents to attend any days of Segment 2. They are more than welcome to sit in, though.

What happens if a student misses a class?

Due to the brief length of Segment 2, students are not allowed to miss any classroom sessions. If the student misses any days of the class (this includes tardiness and leaving early!), they will have to fully retake the class.

Do you have classroom numbers?

If you’re taking an in-person class, the classroom number should be emailed to you with information on the class in the days leading up to it.

I am over 18 years old. Can I still take Segment Two?

Of course you can! You’ll just have to contact our office after registering for the Adult Contract. In addition, you will not receive a certificate for completing the course as it will be for educational purposes only.

Does my Segment 2 Certificate of Completion expire?

The expiration date of the Segment 2 certificate is the student’s 18th birthday. This is the same for their Level 1 license. They have until that date to take a road test. Otherwise, their permit will need to be renewed at the Secretary of State.

Help! I’ve lost my Segment Two certificate! What can I do?

No worries! Your certificate was emailed to you, so you should be able to go back and find that email again. Need it emailed again or sent to a new email? No problem! Give our office a call and we can resend it.

If your certificate was a paper copy issued before May of 2021, certificates can be reissued for a $30 fee. Please contact the office immediately to have these certificates reissued. It takes two business days to reissue a certificate, so be sure to allow enough time if you need yours by a specific day. When contacting the office please have your full name, date of birth, class location and the date that you completed the class ready. We can only reissue certificates for classes that you took with All Star, not with other companies.

If I don’t attend school in that location, can I still take classes there?

Yes, there are no restrictions that don’t allow students from one school district to attend classes in another area. However, keep in mind that for in-person classes you must be willing to drive to that location to attend, and for virtual classes, you must still drive there for the in-person test.

Can I schedule a road test at the same time that I schedule Segment 2?

You may, but we do not recommend this. Instances can occur, such as delays in your certificate (they can take 5-10 business days to be emailed from the last date of class), losing your certificate, etc., that may prevent you from attending your pre-scheduled road test. We recommend waiting until you have your certificate to schedule your road test.

How long do I have to wait before I can schedule a road test? What’s the next step?

You can schedule your road test when you have your Segment 2 certificate, have driven with your Level 1 license for at least six months and have completed at least 50 hours of supervised driving, including 10 hours at night.

I am 15 years old. Can I still take my road test?

Yes, as long as you meet the requirements, you can take a road test at 15. However, you will not be able to receive your driver’s license until you are 16 years old. You can visit the Secretary of State at that time.

What are the requirements for obtaining an original Driver’s License or personal identification card?

Click here to view the Secretary of State Identification requirements.

What is the ASDE Discipline Policy?

Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.

Prohibited acts include, but are not limited to:

• Teasing, insulting, name-calling, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting, stealing, extortion, fighting, kicking, punching, assault, cheating, forgery
• Gang-related gestures
• Mean or rude gestures toward peers, instructors or employees
• Spreading rumors or behavior that would hurt others’ feelings
• Sexual, racial or ethnic harassment
• Using cell phones during instruction
• Destruction of property belonging to All Star Driver Education or the facility in which classes are being held.

All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances, which include, but are not limited to:

• Abuse of fire alarms and safety equipment
• Bomb threats
• Lighting of fires, burning or attempting to burn any property belonging to All Star Driver Education, the facility in which classes are being held, property belonging to persons employed by All Star Driver Education, attending the course or the employees of the facility in which classes are being held
• Possession, use of or threatening to use dangerous weapons such as, but not limited to, fire arms, knives, iron bars and brass knuckles
• Possession, use, or threatening the use of any weapon or dangerous object capable of inflicting bodily harm, including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.

I never went down to the Secretary of State to get my Graduated Level 1 license. Can’t I just show my Segment 1 Certificate of Completion in order to take Segment 2?

Unfortunately no, you must have gone to the Secretary of State and received your Graduated Level 1 Learners License at least three consecutive months before starting Segment 2. You will not be allowed to take Segment 2 until then. The other requirement for taking Segment 2 is that you must have completed at least 30 hours of behind-the-wheel instruction, with two hours of night driving. It is very important that you go to the Secretary of State immediately after receiving your Segment 1 Certificate of Completion, so you can get your Graduated Level 1 license as soon as possible. Not doing so could delay the process of getting your license.

What if I don’t pass my written test on the first try?

Students are allowed three attempts at the final exam. If you don’t pass your first test you will have two more attempts. To schedule a make-up test, give us a call and we can either schedule you for an appointment at our corporate office (offered Monday–Friday from 9:30 a.m.–3:30 p.m.), or add you to the make-up day waiting list to be contacted when the next test for your location is scheduled.

Can you email me my certificate instead?

Yes! As of May 2021, we now email certificates, and no physical copies are sent. You are now responsible for printing out the certificate and bringing that printed copy to the Secretary of State. If you’re requesting a reissue of a physical copy of a certificate from before May 2021, please see above for losing a certificate.

What is the cancellation/refund policy for the Segment 2 course?

Refunds will be processed in full if a class/service is canceled by ASDE. Refunds can take 7-10 business days and will be put back onto the card you paid with. No refund will be issued if the student is expelled due to disciplinary reasons. In addition, if a student is removed due to missing class they will not be eligible for a refund.

Questions?

All Star Driver Education
75 Aprill Drive, Ann Arbor, MI
www.allstarde.com | Email us | 734-665-7374

Where can I take a road test?

All Star Driver Education offers the road skills test in Benton Harbor Michigan. If we do not have a testing site near to you, there is a complete list of companies and locations by county found on the Secretary of State (SOS) website.

Do you offer a rental vehicle?

Rental vehicles are offered at select times and dates for an additional fee. If the road test is not labeled with “Car Rental Available” there is no car rental available for that date and time.

Does a student have to be 16 years old to take a road test?

Not necessarily. The student must have held their Level One License for at least 6 months, have completed Segment 2 and have logged at least 50 hours of driving with at least 10 hours of night driving with a licensed adult over the age of 21. Students can take the road test once they meet all of these requirements, however, they cannot obtain their license at the SOS until they are 16 years old.

What training is required to be eligible for a road test?

If you are under 18 years old you must:

• Be 15 years or older to test
• Have held your Graduated Level One License for at least 6 months
• Have driven and logged 50 hours of driving (with at least 10 hours at night) with a licensed adult over 21 years old
• Have successfully completed Segment 2 and have the certificate

If you are over 18 years old or have a foreign license you must:

• Have been to the SOS and passed the written test
• Have received a 1-Cent Receipt from the SOS (for those with a foreign license only)
• Test within the 30 days required otherwise you must get a re-issue

NOTE: No formal driver education is required for an adult (18 years or older), however, it may be a good idea to consult with a driving instructor before taking the Road Test.

How do I sign up for an appointment?

Appointments can be made on our website. You must have your Level One License (Temporary Instruction Permit) and your form of payment ready in order to schedule an appointment. We accept Mastercard, Discover, Visa and pre-paid giftcards. If you have a foreign driver’s license, please have that and your 1-Cent Receipt ready, too.

What should I bring to the road test?

If you are under 18 years old please bring the following:

• Graduated Level One License
• Segment 2 Certificate of Completion
• Drive Log showing at least 50 hours of driving (10 of which should be at night)
• A picture/school ID or legal document showing identity
• Valid vehicle insurance and registration
• A parent or legal guardian. No additional persons are permitted to ride in the vehicle. If a parent or guardian 21 years or older cannot accompany the student they will need to contact our corporate office for more information.

If you are over 18 years old please bring the following:

• Michigan Temporary Instruction Permit
• Photo ID or legal document showing your identity
• Valid vehicle insurance and registration

If you are an adult from out of the state/country please bring the following:

• 1-Cent Receipt
• Out-of-state/foreign driver’s license
• Valid vehicle insurance and registration

No additional persons are permitted to ride in the vehicle, except for a translator if needed.

Please make sure that your vehicle is in good working condition. Guidelines are established upon registration for a road test. You can also find these guidelines in the “Road Skills Test Study Guide,” which you can find at any Secretary of State Branch office or by clicking here.

What if I don’t pass my road test?

You must wait at least 24 hours before rescheduling a road test. We do not give refunds for failed road tests, nor do we dismiss the fee for a second road test. This includes documentation failures.

What if I need to cancel or reschedule my road test?

You must contact our office at least 24 hours in advance to cancel or reschedule a road test. If you call after hours, please leave a voicemail with your name, phone number and a brief reason for your call within the 24 hour grace period, as the voicemail will provide the date and time of your call. If you do not show up for your road test or do not contact our office 24 hours in advance, you will forfeit the fee for the road test and will have to pay full price for another test. You may also email us at least 24 hours in advance for cancellations and rescheduling as well.

Can I practice at the road test site?

Legally, you cannot practice at the road testing site. Our site is only set up during scheduled test times. Additionally, you may not test with the same instructor who taught you behind-the-wheel in Segment 1 or any instructors with whom you had private lessons. Lastly, we cannot provide any route information to you. Click here for more information about the road test. 

How long does the road test last?

The road test lasts approximately 45 minutes to an hour.

Is there a limit to how many times a person may take the road test?

There is no limit, but keep in mind that the price is the same for each test.

What if I am running late for my road test appointment?

If you are 10 or more minutes late for a road test you may be turned away at the discretion of the road test examiner. There are no refunds issued if you are unable to arrive on time for your scheduled road test. Please note that our corporate office is not a road testing site. All locations, addresses and specific instructions to get to your road test site are listed on our website.

What happens if I don’t bring all the required items to my road test?

Failure to bring all of the required documents (listed above) will result in a failed road test. No refunds will be issued. If you are under the age of 18 and did not bring a parent or legal guardian to the road test, you will be turned away and no refund will be issued.

If it is raining or snowing, do I still have to take my test?

Yes. If you feel that you will not be able to take your test, you must notify our office at least 24 hours in advance to cancel or reschedule as stated above. In the event that the weather has provided unsafe driving conditions, the road test examiner or a member of our corporate office staff will contact you.

If I have an interlock device on my vehicle, can I still take a road test?

Yes! In fact, if you have a vehicle with an interlock device, that is the only vehicle you are allowed to use. It is important to make sure that your vehicle with the interlock device installed on it will pass the vehicle inspection portion of the test. The list of items that must be operating on your vehicle can be found in the Road Skills Test Study Guide. 

What if I lose my road test certificate?

There is a $30.00 fee for a reissue of a road test certificate. You can get a reissue by calling or visiting our corporate office. Once we receive payment we can either mail your new certificate or you can pick it up.

NOTE: We are unable to email or fax this to you as you are required to have the original.

Do you offer discounts?

We do not offer discounts on road tests.

Questions?

All Star Driver Education
75 Aprill Drive, Ann Arbor, MI
www.allstarde.com | Email us | 734-665-7374