What is the cancellation/refund policy for the Segment 1 course?
As stated in the contract: ALL refund requests for all services offered are charged a $5 processing fee. No refunds will be given after the first day of class.
Refunds will be processed in full if a class/service is canceled by ASDE. Refunds can take 7-10 business days, and will put back on to the card you paid with. No refund will be issued if the student is expelled due to disciplinary reasons. To learn more about our discipline policy, please see the question below in our FAQ’s or contact our Corporate Office. There will be a $30 return check fee for all returned checks!
What is Segment One?
A Segment one class consists in 24 hours of classroom, 6 hours of behind the wheel, and 4 hours of observation. This is the first step a student under the age of 18 will need to take in order to obtain their license. Your student will also need to complete a segment two course and road test to obtain their license.
We do offer silver and gold packages, which offer the same classroom and observation time. Silver packages offers 8 hours behind the wheel and gold offers 10 hours behind the wheel. This is optional as the bronze package provides the state requirements for driver’s education.
If you are 18 or older and looking to take this course you can. However please keep in mind you will not get a completion certificate as this course is not required by the state, we can always provide a letter of completion. Also to begin drives you must have your permit from the SOS.
How long does it take to obtain a driver’s license?
The entire process takes a minimum 6-7 months depending on when the student receives their Graduated Level One License and how quickly the student and the family wish to progress. Guidelines and time restrictions may be found by viewing the Teen Driver Ed page here: http://www.michigan.gov/sos/0,4670,7-127-1627_60169_60174—,00.html
What forms of payment do you accept?
We accept Visa, MasterCard and Discover. If you need to make other payment arrangements, feel free to call our corporate office to make arrangements. We also accept payment from government organizations as well. If you do not have one of those cards available to you, we also accept pre-paid Visa, Discover, and MasterCard’s.
Do you have any payment plans available?
Our payment plan is as follows:
Half payment of the entire class price must be done at the time of registration to hold your spot in class. The remaining balance will be due on or before the first day of class.
A one-time fee of $10 is added to any account that is not paid in full by the first day of class.
Any remaining balance past the last posted class date results in a one-time fee of $40 (on top of the $10), which will be added to the remaining balance.
If the other half of your balance is not paid by the end of class, we will withhold the Segment One Completion Certificate until payment has been made. Drive times can be postponed due to non-payment as well.
What is the cancellation/refund policy for the Segment 1 course?
As stated in your contract: ALL refund requests for all services offered are charged a $5 processing fee. No refunds will be given after the first day of class.
Refunds will be processed in full if a class/service is canceled by ASDE. Refunds can take 7-10 business days, and will put back on to the card you paid with. No refund will be issued if the student is expelled due to disciplinary reasons. To learn more about our discipline policy, please see the question below in our FAQ’s or contact our Corporate Office. There will be a $30 return check fee for all returned checks!
NOTE: If your card used for payment has been replaced, lost, or stolen you will need to let us know at the time of requesting your refund. We CANNOT send a refund to someone other than the person who made the payment.
What do I need to bring to the first day of class?
Segment One students need to make sure to have the following:
Photocopy of their birth certificate (a Xeroxed copy is fine – All Star is required by the State of Michigan to keep this on file)
The Segment One contract (https://signup.allstardrivereducation.com/pdf/forms/mi/MI008-Segment2Contract.pdf)
Do parents need to attend the first day of class?
It is not necessary for parents to be there on the first day of class with their students as long as the students bring the required paperwork. We do hold an informational parent meeting on the last day of class. For details, please talk with the classroom instructor.
What is covered in the cost for Segment One?
The cost for segment one covers your student’s classroom time, driving, taxes, activities, book, and gas. The cost for segment two is not included unless you select the option to combo both segments at the time of registration for a discount.
How do the students sign up for driving times? When do the students drive?
Students will be signing up for drive times during the first week of class. These drive times are scheduled outside of the posted class dates and times, and can take up to 3 weeks after the class if over to complete.
Generally your student will be paired with another student in class, the 4 hours of observation are completed with the 6 hours behind the wheel. All Star wishes to accommodate families and busy schedules by offering a wide variety of drive times, including before and after class and on weekends. All Star does not assign drive times, we allow the students to schedule their own drive times according to when they are able to drive. Please keep proper documentation of these so you can arrive on time. Any changes needed to be made, please contact the classroom instructor.
NOTE: Parents and Guardians! Please make sure that you let your children know what days and times work for you before the first class they must be able to accurately sign up for driving times that fit your schedule as well as theirs. As mentioned before, the students will have the first three days of class to make any changes necessary to their driving schedules, based on any scheduling problems that you foresee.
What happens if a student misses a class?
All Star does allow a student to make up a maximum of three missed classes. If your student misses more than three days of class, they MUST complete the classroom portion of Segment One over again. You will not be asked to re-pay. The exact classes missed will have to be made up in another segment 1 session, before your student will get their certificate.
Please speak with the classroom instructor on the first day of class if you believe that your student may be missing a class during their Segment 1 session, and the classroom instructor will explain to you and the student on how the days missed will be made up. Classes are able to be made up after the original class has ended. There are no exceptions to this rule.
What if there is a snow day?
If your school district has announced a snow day, All Star’s classes (which include driving times) at the respective location will be cancelled as well. Please keep this in mind if you are attending a classroom location other than your own school, or a community location. If the students driving instructor decides that the road conditions are good enough to drive in later that day, they might be calling you to let you know drives will still take place as scheduled. Please make sure all contact information has been updated with your instructors if you have changes.
What kind of cars do you use?
We use late model, low mileage, 5 star safety rated vehicles. Each has right-side brake pedals, giving instructors complete control. Each is cleaned and sanitized regularly and comes with a hand sanitizer and first-aid kit. All undergo constant and detailed inspections by our operations department.
Is my son/daughter allowed to drive out of the State of Michigan with their Graduated Level One License?
The Level 1 Learner’s License may or may not be recognized in another state. You will need to contact the licensing agency in the other state to see if that state will recognize Michigan’s Level 1 Learner’s License. http://www.michigan.gov/sos/0,4670,7-127-48296-180142–F,00.html
Help! I’ve lost my Segment One certificate! What can I do?
Reissues of certificates can be issued for a $30 fee. All Star may reissue the certificate to you if you have lost either the Segment One or Segment Two certificate as long as you took the respective Segment from All Star. We cannot reissue certificates for you if you attended another driver education school. Please contact the office immediately to have this reissued. It takes 2 business days to reissue a certificate, so please be sure to allow enough time if you need this by a specific day. When contacting the office, be sure to have your full name, date of birth and Segment location as well as the date that you completed the specific segment.
Photocopies of certificates are not kept on file, and are not accepted at the Secretary of State’s office or road testing agencies. We do not fax copies to other driver education schools for road testing purposes, either. Please contact the office for more information.
NOTE: If you already have your Graduated Level 1 License (permit), you will not need to have a reissue of your segment 1 certificate.
How old does the student have to be in order to enroll in a Segment One course?
Students must be at least 14 years and 8 months old by the first day of class in order to attend. No exceptions may be made with this rule since it is regulated by the Michigan Dept. of State.
How many students do you allow in one class?
The State laws prohibit us from having more than 36 students attending one class, therefore we must limit our enrollment to 36 students – no exceptions may be made.
I do not have an original birth certificate.
State documents verifying your age are also appropriate. Examples: passport, state identification card, etc.
How many drive times do the students need?
Segment one requires a minimum of 6 hours of behind-the-wheel instruction with a licensed instructor. Students will need to sign up for six separate sessions which will run for two hours per session. During these two hour sessions, there is one other student in the vehicle along with your student and the instructor (we DO NOT allow more than two students per session). The two students will drive for one hour each during the session. When a student is not driving, they will be using this time to observe and learn by filling out a worksheet in the back seat while the other student drives. (Only 4 hours of observation are required for teens)
Why can’t the parent’s sign up for the student’s drive times?
This is a good question and there are a number of reasons All Star wishes for the student’s to sign up for their own drive times. The foremost reason concerns the responsibility: the All Star staff and instructors believe that we aren’t just teaching the students how to drive, but educating them on all of the responsibilities that are involved with operating a motor vehicle. Therefore, part of this responsibility includes scheduling and keeping accurate record of their drive times and communicating this schedule to their parents or guardians.
Also, based on the way we have students sign up for driving times, we only have enough space in the classroom for the students and the instructor. Unfortunately, having the parents and guardians in the classroom as well as the students and instructor would be very chaotic and disruptive to your students learning, since the driving times are scheduled during class. We hope you can understand. Any clarification on this can be discussed by calling our corporate office. We want to make sure everyone is accommodated appropriately.
I am over 18 years old. Can I still take Segment One?
Yes, of course you can! However it is crucial that you first obtain a Temporary Instruction Permit from your local Secretary of State Branch Office. This document will allow you to participate in the driving portion of this class. Your permit will cost $25 and requires that you pass a written exam. You must bring a photocopy of your valid TIP to your first day of class, along with your completed Michigan Adult Segment One Contract found under our Forms link on the home page of our website. If you wish to postpone obtaining your TIP, you will only be allowed to complete the classroom portion of Segment 1.
The green certificate that my student received after Segment One, what does that mean? Is that their Graduated Level One License?
NO! This is the Michigan Graduated Segment One Certificate of Completion – this is NOT a permit and does not allow your son or daughter to drive with an adult or guardian. This document simply verifies that your student has successfully completed the Segment One program through our school and may now apply for their Graduated Level One License through the Secretary of State (a.k.a driving permit). They are only qualified to drive once they have gone to the Secretary of State, and have been issued their permit. Student and parent must be present to obtain this permit.
What do we bring with us to the Secretary of State when we go to get my son/daughter’s permit?
Please click on this link to view the Secretary of State Identification requirements: http://www.mich.gov/documents/sos/Applying_for_lic_or_ID_SOS_428_222146_7.pdf
Who is my student allowed to drive with when they receive their Graduated Level One License (a.k.a. permit)?
A licensed adult driver, 21 years of age or older.
A licensed, legal parent/guardian
For more information, please refer to Michigan’s Graduated Driver Licensing: A Guide for Parents at following link: http://www.michigan.gov/documents/gdl_parent_16316_7.pdf
What about the Graduated Level One License (a.k.a. permit)? Does that expire as well?
There is an expiration date on the Graduated Level One – it should be the student’s 18th birthday. This is the day that the permit expires and you have until that date to take a road test.
Help! I’ve lost my Segment One certificate! What can I do?
All Star may reissue the certificate to you if you have lost either the Segment One or Segment Two certificate as long as you took the respective Segment from All Star. We cannot reissue certificates for you, if you attended another driver education school. Reissues of certificates are a $30 fee. Please contact the office immediately to have this reissued. It takes 2 business days to reissue a certificate, so please be sure to allow enough time if you need this by a specific day. When contacting the office, be sure to have your full name, date of birth and Segment location as well as the date that you completed the specific segment.
Photocopies of certificates are not kept on file, and are not accepted at the Secretary of State’s office or road testing agencies. We do not fax copies to other driver education schools for road testing purposes, either. Please contact the office for more information.
I received my Segment One completion certificate but my name is spelled wrong/the birthdate is wrong.
No problem. Please call our corporate office at: 734-665-7374 and we can reissue a new one to you. Certificates are mailed to your home address. Please allow up to 7 business days for the new certificate to arrive.
What are the requirements for obtaining an original Driver’s License or personal identification card?
Please click on this link to view the Secretary of State Identification requirements: http://www.mich.gov/documents/sos/Applying_for_lic_or_ID_SOS_428_222146_7.pdf
What is the ASDE Discipline Policy?
Any student violating the rules and regulations as contained in this policy will be subject to appropriate disciplinary action and possible expulsion from the class. No refunds are granted due to disciplinary action that prevents a student from completing an All Star Driver Education course.
Prohibited acts include, but are not limited to:
Teasing, insulting, name calling, mean or rude gestures toward peers, instructors or employees, spreading rumors or behavior that would hurt other’s feelings, swearing, taunting, ridiculing, humiliating, threatening, pushing, shoving, grabbing, spitting , sexual, ethnic, or harassment, stealing or extortion, fighting, kicking, punching, gang related gestures, assault, cheating, forgery, using cell phones during instruction, destruction of property belonging to All Star Driver Education or the facility in which classes are being held.
All Star Driver Education will expel any students in violation of State Laws and/or Local Ordinances which include, but are not limited to:
Abuse of fire alarms, safety equipment, bomb threats, lighting of fires or burning or attempting to burn any property belonging to the All Star Driver Education or the facility in which classes are being held or property belonging to persons employed by All Star Driver Education or attending the course, or the employees of the facility in which classes are being held. Possession, use of, or threatening to use dangerous weapons such as, but not limited to: fire arms, knives, iron bar, or brass knuckles. Possession, use or threatening the use of any weapon or dangerous object capable of inflicting bodily harm including but not limited to: chains, knives, fireworks, explosives, smoke bombs, and toy weapons resembling any of the above.
Questions?
Please feel free to ask any other questions via email at allstar@allstarde.com, or you may call our corporate office at 734-665-7374 during normal business hours.
