How does online driver’s education work?
You will just need to create an account on our website, pay, and submit all paperwork necessary. Once everything has been submitted, you will have full access to your course.
Once you complete the first 2 hours of the course, we’ll send you a Certificate of Enrollment, which you can take to any licensed driving school to begin your in-car driving lessons.
There will be a final exam at the end of your driver’s ed course. Once you pass the test with a 75%, we’ll mail your Certificate of Completion to the address on your account. Please make sure it is correct by reviewing your information in the Record tab on your account.
What if I do not have my temporary permit?
You can still enroll and take classes before receiving your permit. You will, however, have to obtain your permit before participating in the “in-car” portion of driver’s education. For more information on behind the wheel please visit the FAQ section: Ohio Teen Behind the Wheel.
How long will this course take to complete?
That depends on your individual pace. In Ohio, all drivers’ education courses must be at least 24 hours. You can always go at your own pace and log in and out at your convenience. Keep in mind, the state of Ohio only gives 180 days to complete the entire program.
How long do I have to work on the course?
The state allows you to work on the course for up to 4 hours per 24 hours. If you hit that 4-hour mark, you will be logged out of your class and have to wait 24 hours before you can log back in.
Is driver education required for me?
It is required for anyone under the age of 18.
How old do I have to be to start driver education?
You can be 15 years and 5 months to begin your driver education course.
How do I complete the state required paperwork?
The Ohio Online Contract is signed by both parent and student. This can be done on your account by sending the DocuSign contract to your emails on file. The state also requires a Parent Verification. You have an opportunity to complete this process online, but we also have a form that would be notarized and scanned (photo) & emailed to online@allstarde.com or faxed to our corporate office at 734-665-7680. You may mail the document(s) into our corporate office at 75 Aprill Drive, Ann Arbor, MI 48103. Keep in mind, the quicker we receive the documentation, the quicker you will have access to your course.
When is my Ohio completion certificate sent?
It is usually sent the next business day after completing the course. You can check the status on your account under the Record tab.
How do I get my completion certificate in Ohio?
The DMV only allows your certificate to be mailed to the address you provided. Your certificate will be mailed once you complete your final exam.
All certificates will be mailed free of charge USPS regular mail to the address listed on your account, so please double check the address on your account (under the Record tab) to eliminate any possibilities for error. It typically take 7-10 days. This option doesn’t offer a tracking number.
*Please note that the USPS is running slower than usual. We cannot be responsible for delivery time.
How can I get my certificate quicker?
If need be, you can choose to have your certificate priority mailed (2-3 business days) for an additional $30.00 or overnighted for an additional $75.00. If you are interested in these options, please call our office at your earliest convenience at 734-665-7374. You can’t request these options by email.
Can you email me my certificate?
Unfortunately, by state law, we cannot email certificates. All certificates will be mailed to the address listed on your account.
What do I do if my certificate is lost, damaged or incorrect?
If you lose your certificate, you can contact our office to request a duplicate by calling 800-967-7719. We are to request a new certificate by email. The cost for a duplicate certificate is $15. The State of Ohio also requires a Duplicate Request form to be filled out and sent to us before processing. We will need to collect that fee and form before the new certificate is made and mailed. You can find that duplicate request form at:
http://www.publicsafety.ohio.gov/links/DTO0120.pdf
What is your refund policy?
We cannot issue a refund if you have already started the course. Please allow refunds 1 week to process.
Questions?
Please feel free to ask any other questions via email directly to our online division at online@allstarde.com, or you may call our corporate office at 734-665-7374 during normal business hours.
